Before we start a New Build or take on a new website in Core Coverage, we need a clear, actionable, and vetted plan. Our process for coming up with this plan is a Diagnostic.
Clients typically come to us with a strong sense of their goals and problems, but they are not web experts, so it is impossible for them to know the corresponding solutions that will solve those problems. The Diagnostic is our process to meet with them, hear all about their needs/problems, and create Project Plans that will solve them.
Clients receive…
<aside> ☝ Our Diagnostic process is 100% satisfaction guaranteed because we are super confident in the value we deliver.
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Diagnostics should be conducted by a Strategist with the help of the rest of the team. They always start with a Kickoff which can be anywhere from 1 hour to a full day.
They crafted every aspect of the design, doing a beautiful job from start to finish… They helped us discover our identity. They did a remarkably good job of getting to know who we are as an organization and what drives us… people love the design, which was even nominated for a Webby.
– Northeastern University NuLawLab Client Review
The process can be run in person or remote or in combination. It’s good to meet in person whenever possible. The timeline should be as generous as possible to allow ideas to flourish, but we can compress a diagnostic into a single day if needed.