Once it is clear that we will not continue ongoing work with a , we should officially offboard them. This is the case if they do not have Client and there is no active discussion happening about future work.Core Coverage
Here are the typical steps:
Transfer back to the client any accounts we may manage on their behalf, such as website hosting platforms, domain registration services, Cloudflare etc.
Transfer all remaining credentials we have in back to the client permanently. Archive our 1password vault for the client.
1Password
Archive any shared channels we may have with the client. Remove us from any Slack Connect channels we may be a part of with them. This may need to be done individually – in that case, assign tasks in Asana for relevant team members to remove themselves.
Slack
Archive any projects and portfolios we have in for the client, ensuring that no tasks are still assigned to anyone on those projects.
Asana
Update the client’s entry in the to indicate that they are a former client.
Archive their to the “Client Code” field in the by adding the gravestone emoji:
Client Code
Big Board
Set up the first using the
Project
Project Setup Guide
Move the contents of their Shared Drive in to the “_Archive” Shared Drive.
Google Drive
Send the client an email to confirm that we have ended our relationship, making sure to leave the door open to re-start in the future!