Overview
The Director of Operations oversees the day-to-day running of the company. They are focused on making sure that everyone has the resources and tools they need to do their jobs well. The Director of Operations oversees Finances, Legal, Studio Management, and People Ops.
Overlap with Chief of Staff
See writeup here for clarity on the difference between the two roles:
Chief of Staff
Key Responsibilities
Finance
Manage employee and contractor payroll.TyProcess all reimbursements for employees and contractors.TyEnsure compliance with IRS laws as it relates to finances.TyReconcile all company accounts (Bank, and Credit Card).TyManage all finance platforms (Xero, Gusto)Have a broad overview of client invoices as it relates to company cashflow.TyChecks in with DRI's to ensure best practices for invoices are implemented.TyUpdating Simple Cash FlowRemoved
Legal
Ensure insurance for the company is up to date and implemented (Workers Comp, EPLI…)Ty, Nikki will send an email recapWork with company lawyer to ensure document templates are up to date.TyAdvise on legal issues surrounding any new client paperwork, as requested by DRIsBen w/ Ty HelpCreate and manage all legal documents for employees and contractors.Hiba w/ Ty Help
Studio Management
Manage the account for all software that the company uses for clients and internal use.Hiba w/ Ty HelpEnsure Team Members have proper access to platforms.Hiba w/ Ty HelpOrganize team birthdays and Cantileversaries.Hiba with substantial cuts:- No social shoutout
- Dinner reimbursement (can be ahead of time)
- Sing on next call
- Cantileversary goes on social and we reimburse through Xero
Act as primary owner of the employee handbook. Ensure processes and procedures are documented by relevant team members.TyReview overdue tasks in basecamp across the whole company to ensure items are re-negotiated or checked off when completed.Shared Responsibility (DRIs)
People Ops
Managing hiring processes in conjunction with hiring managersHibaOnboardingHibaOffboardingHibaMaintain Medical insurance benefits for employees.TyResearch and implement benefits for employees (Sick, PTO, Bonsus’s).TyManage all employee and contractor paperwork as it relates to benefits.TyManage all benefit platformsTy