| Category | Trainee | ⭐️ | ⭐️⭐️ | ⭐️⭐️⭐️ |
|---|---|---|---|---|
Logistics | Can schedule internal meetings accurately and effectively. Can take notes and send to attendees, with action items noted for project managers to follow up on. | Can schedule and take notes on external meetings accurately and effectively, taking into account the schedule requirements of external stakeholders and balancing the urgency of the meeting with that. | Can run an external meeting on behalf of Cantilever independently, reporting back to stakeholders with notes, decisions and next steps.
Can plan and execute a team event such as a happy hour or meetup. | Can coordinate all scheduling for another team member with a complex schedule, such as an executive, ensuring that days are planned appropriately, travel is booked accurately, and all resources are transferred to the person.
Can coordinate and run a significant event like a team retreat or client summit, acting as event manager. |
Personal Support | Can handle light errands, research, cleaning, driving etc on behalf of another team member | Can handle harder errands like selling items online, invoice payments, etc. | Can handle more difficult personal tasks like tricky paperwork, online ordering, personal travel bookings/logistics etc. | Can manage complex personal tasks for another team member, such as managing a rental property, purchasing a major asset, handling insurance, etc. |
Communications | – | Can draft internal documentation around new initiatives, drawing from information provided by a team member or gathered during a call. | Can effectively manage social media accounts on behalf of team members or the company, within their realms of expertise. Can help handle communication with clients and partners. | Can write substantial blog posts on behalf of internal team. Can write full high-quality handbook entries. |
Operations Support (Finance, Legal, People Ops, Studio Management) | Can handle light paperwork and software tasks when delegated with clear instructions | Understands our ops toolkit and can handle normal daily tasks when delegated with clear instructions. Can interact with external people and facilitate connection to our ops team (ex. during recruiting) | Can handle more substantial tasks like handling significant financial transactions, writing light paperwork, etc. Does not require explicit instructions/procedures but may require support from the Ops team. | Can act as an extension of the ops team and handle what an ops trainee level person could handle. |
Production Support | Can help with light content entry tasks within a CMS | Can help with more significant content entry, copywriting, research, etc. | Can conduct user tests, consolidate the results and report back to the team with findings | Can fill in with light QA and project management for simple projects |
Sales & Marketing Support | Can help facilitate sales interactions by taking notes and following up during sales calls | Can help facilitate a proposal process by gathering information from Sales lead and formatting in our Google Slides templates | Can help conduct research during the sales process and provides significant insight during sales discussions.
Can act as a liason to external marketing vendors. | Can screen prospective clients and ascertain if they would be a good fit for Cantilever.
Can draft marketing messaging based on our established branding, such as social media posts.
Can create social media post images using our built-in tiles. |