Core Team Onboarding Guide

Core Team Onboarding Guide

It’s your first day at Cantilever. We are so glad to have you!

This guide will help you through your first day. If you have any questions or hit any roadblocks, don‘t hesitate to contact your manager.

If you aren’t on our team yet but would like to be, please email with your information and work samples, and we’d love to have a conversation!

Welcome to Cantilever!

In this video, I will introduce you to our company and the purpose of these onboarding videos. We are excited to have you on board and confident that you will thrive in our dynamic and collaborative environment. Let's make the world a better place, one website at a time! 🌍💻

Key Background

  1. You should have a single Manager here at Cantilever. If you don’t know who your Manager is, please ask the people you have been communicating with and they will clarify. Your Manager is your go-to for any questions you have or issues you may be running into that are not solved with our handbook.
  2. Our default communication methodology is asynchronous. We have tried to write down everything you should need to know to work successfully here, but we make mistakes. Please don’t hesitate to comment in the handbook if you have any questions, or call or text your Manager.
  3. Our team is expected to self-direct and make smart decisions about what to work on and when. However, fret not – As a new team member you will receive more support and guidance than usual while you onboard.
  4. We want to see your best work and will push for excellence, but in exchange we strive to be the best employer possible for you. And that means caring for you personally (and your family) while also supporting you professionally.
  5. Your manager will have given you a series of tasks as a part of your onboarding, of which reading this guide is one. Please don‘t start on actual tasks until you have read and absorbed these materials. Following this guide should take you most of day one to complete. If you are an hourly team member you should include the time in Harvest under “Essential Non-Billable Time.”

What to do on Day One

(Or over the first few days, if you are part-time)

Set up your email and calendar (30 minutes)

You should have received an invitation to a email address. Log in and set this up in your mobile/desktop apps of choice.

Meet your manager and other teammates (1-2 hours)

You should have a calendar invite in your Cantilever email to a welcome call on Day One. Your manager may have also set up shorter calls with more members of the team for today.

Read key handbook entries (~3-4 hours)

There is a lot here, so we recommend breaking this into chunks.

General Info

Key Guidance

(The base page plus all the sub-pages. If you are not a PM or Strategist you can skip the stuff in “How we run projects” under “For PMs and Strategists”)

(You can skip any tools that are not relevant to your role)

(Just the one for your role, unless you are interested. Your name should be on the one for your role already)

For Your Role


Please read this article about the history of the company:

Please skim our Clutch page to know what our clients think of us:

Set up other tools (1-2 hours)
Getting Set Up Videos

Setting Up Your Cantilever Email and Address 👩‍💻

In this video, we'll guide you through the process of setting up your Cantilever email and calendar.

Meeting Your Primary Contact and Teammates 👥

Now that you have set up your email and calendar, it's time to meet your primary contact and teammates.

Setting Up Essential Tools at Cantilever 🛠️

In this video, I will guide you through the process of setting up the essential tools we use at Cantilever. These tools will help streamline your workflow and facilitate collaboration with colleagues and clients.

A Glimpse into Cantilever's Task Board 📋 and Deadline Management


you will see all the software we use as standard. You should have received invitations to join all the stuff that is relevant for your role. Set up these tools on your computer so you are ready to start!

You should have been asked if you wanted a Cantilever computer. If you wanted one you should have already received it. If you haven’t, please reach out to your manager to decide what to do.

That’s it! You are in great shape for day two and beyond. Thank you and welcome!!!


What to do on Day Two

Exploring Cantilever's Mission, Vision, and Values 🌍

In this video, I delve into Cantilever's mission, vision, and values, highlighting how we aim to make the world a better place through design and technology.

A Fascinating Story of How Our Founder Created Cantilever 📽️

In this video, I want to share with you a captivating story about how our founder, Ty Fujimura, built Cantilever from scratch. It's an incredible journey that showcases the determination and creativity behind our company. But that's not all! I also want to highlight an article that delves deeper into the history of our agency.

If you're curious to learn more about Cantilever and get connected with our story, make sure to check out the article linked in the top right corner.

Understanding Our Reputation and Client Feedback 🌟

At Cantilever, we highly value our clients' feedback and satisfaction. To better understand the impact of our work on our clients' businesses and our industry reputation, I encourage you to explore our Clutch page.

Understanding the Different Staff Types at Cantilever 🤝

In this video, I'll be giving you an overview of the three staff types at Cantilever and how each of them contributes to our success

A Day in the Life of a Cantilever Team Member 🌟

In this video, I take you through a typical day in the life of a cantilever team member. You'll get a glimpse into our daily routines, tax management, and collaboration that shapes our work

Embrace Collaboration and Dive into Your Role!

Remember, you're not alone in this journey, and we have a wealth of resources and tools available to help you succeed. Welcome to Cantilever!