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Contributor Onboarding Guide

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This article is public but only actionable for approved Cantilever Contributors. If you would like to become a Cantilever team member, please apply on our website!

Welcome to Cantilever!

In this video, I will introduce you to our company and the purpose of these onboarding videos. We are excited to have you on board and confident that you will thrive in our dynamic and collaborative environment. Let's make the world a better place, one website at a time! 🌍💻

You received this guide because you are a fantabulous Contributor we want to join our team. We love working with new people and are happy to have you!!

This guide will walk you through the steps you need to take to be ready to work on Cantilever projects. Your time performing all onboarding tasks is regular work time, and you should log your time to Harvest (information about how to do this is below). Going through this guide should take around 5 hours.

Your primary contact is the person who set up your onboarding project (which led to this article). They are your go-to for any questions you have or issues you may be running into that are not solved with the handbook.

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Our default communication methodology is asynchronous.

We have tried to write down everything you should need to know to work successfully here, but we make mistakes. Please don’t hesitate to comment in the handbook if you have any questions, or Slack your primary contact.

You will typically interact with our team through Slack and Asana. If you are ever confused about a task, a due date, or anything else in Asana, please speak up and we’ll help!

🚀 What is a Contributor?

A

is Contract staff accountable specifically to deliver on their specific task and project assignments. As a Contributor you will be expected to meet the standards and behaviors we expect of the Core Team, but have flexibility around your work and the ability to ramp up or down at will.

🔑 Key Guidance

If you feel unclear about what you are being asked to do, or uncomfortable with how things are going for any reason, please speak up. We care about your experience and will do whatever we can to make it better.

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Software

You now have a Cantilever email and invites to various tools within that. Please use your Cantilever email for Cantilever business. If you wish to consolidate your accounts with other emails that is also fine, but please try to use the Cantilever email for client-facing comms so it is clear you are with us.

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Notifications

You should configure notifications from our services however it makes sense for your workflow and client mix. Our expectation is that if we comment on a thread you are subscribed to, or at-mention you or assign a task to you, you will see it and respond within one business day.

We recommend that you keep push notifications off for Cantilever services, we don’t want to be making your phone ding all the time!

We recommend that you install the desktop and mobile app versions of Harvest, Asana, Slack, etc rather than relying on the in-browser versions.

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Accountability & Deadlines

At Cantilever if your name is on a task, that means you take final accountability for getting that task complete – and just not your own part, but all parts of it, including reviews and QA which you may need to request from others.

At Cantilever, the deadline represents the day the work needs to be shipped/complete, not the day you need to complete your part. For example, if you are a developer and you have a task due on a Friday, you will likely need to get it “done” by Wednesday so the QA team has time to look at it.

Keep in mind that we take deadlines very seriously, and if you have a deadline we are counting on you to meet it. If you need to extend a deadline please ask at least 24 hours in advance, and please don‘t accept deadlines you don’t think are realistic.

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Primary Contact

As a Contributor you have a Primary Contact who acts as your main supporter at Cantilever. You will also interact with two types of project leader:

  • Strategists; who plan and clarify work for the team
  • Project Managers; who coordinate work being done and make sure our process is running smoothly

You should always be able to check who these people are by looking at the Overview tab of the relevant Asana project:

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When providing feedback and information, if it is a project-specific, please direct it at the PM and strategist on the project. Otherwise, direct it at your Primary Contact.

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Time Tracking

All time you spend working for Cantilever should be entered into Harvest. You will get paid automatically through Gusto twice a month for approved Harvest time.

We can’t wait to hang out with you in our #campfire slack channel and our Cantilever Community events, but unfortunately we can’t pay for your time for those. Please participate in those strictly on a voluntary basis as you feel led.

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Weekly Planning

We use a

approach to structure and coordinate our work. As a consulting team member you may be invited to join our weekly planning process from time to time.

📚 Must-Reads

⬅️  This video goes over the Cantilever Handbook, a valuable resource that provides guidance, information, and insights into how we work as a team at Cantilever.

Below, you'll find essential handbooks and company documents to help you start off on the right foot at Cantilever. Please read and absorb them before you start.

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Remember, a key step to succeeding at Cantilever is to read all materials thoroughly

General Info:

  • ⚠️ Make sure you read and are cool with the
    Accountability
    .
  • 🕺🏽
    Behaviors
  • - Peruse and get to know your teammates.
  • 🧰
    Software
    (You can skip any tools that are not relevant to your role)
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    Getting Set Up Videos

    Setting Up Your Cantilever Email and Address 👩‍💻

    In this video, we'll guide you through the process of setting up your Cantilever email and calendar.

    Meeting Your Primary Contact and Teammates 👥

    Now that you have set up your email and calendar, it's time to meet your primary contact and teammates.

    Setting Up Essential Tools at Cantilever 🛠️

    In this video, I will guide you through the process of setting up the essential tools we use at Cantilever. These tools will help streamline your workflow and facilitate collaboration with colleagues and clients.

    A Glimpse into Cantilever's Task Board 📋 and Deadline Management

For Particular Roles…

🧠 About Cantilever

Exploring Cantilever's Mission, Vision, and Values 🌍

In this video, I delve into Cantilever's mission, vision, and values, highlighting how we aim to make the world a better place through design and technology.

A Fascinating Story of How Our Founder Created Cantilever 📽️

If you're curious to learn more about Cantilever and get connected with our story, make sure to check out the article linked in the top right corner.

The Captivating story about how our founder, Ty Fujimura, built Cantilever from scratch. It's an incredible journey that showcases the determination and creativity behind our company. But that's not all! I also want to highlight an article that delves deeper into the history of our agency.

Understanding Our Reputation and Client Feedback 🌟

At Cantilever, we highly value our clients' feedback and satisfaction. To better understand the impact of our work on our clients' businesses and our industry reputation, I encourage you to explore our Clutch page.

Understanding the Different Staff Types at Cantilever 🤝

In this video, I'll be giving you an overview of the three staff types at Cantilever and how each of them contributes to our success

A Day in the Life of a Cantilever Team Member 🌟

In this video, I take you through a typical day in the life of a cantilever team member. You'll get a glimpse into our daily routines, tax management, and collaboration that shapes our work

Embrace Collaboration and Dive into Your Role!

Remember, you're not alone in this journey, and we have a wealth of resources and tools available to help you succeed. Welcome to Cantilever!

Thank you and welcome!!!

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