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Clutch Review

Overview

Clutch is a review site for service businesses. It has been a boon in marketing and a source of leads.

After starting a new client relationship, once we have completed the first project, we should request a review unless it went badly for some reason. Rules to keep in mind:

  • The client has to have spent at least $10k to date
  • It can’t be a client we have used before (Either the same individual, or the same client firm from a prior review).
  • We can’t be reviewed by any individual who has a direct connection to Cantilever. For this reason we have left off Handi-Lift, but D2S is probably OK (Our direct client there is not family).

Steps

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Email the client to ask them if they are willing to submit a review, or speak with them in person.
  • After approval, Log in to Clutch with the Cantilever account from the shared vault.
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Click the user menu and click "References".
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Click "Submit Reference".
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Fill out the fields appropriately.
  • Click Submit.
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Normally, after the client is interviewed, Clutch will tell us there is a new review.