Overview

Clutch is a review site for service businesses. It has been a boon in marketing and a source of leads.

After starting a new client relationship, once we have completed the first project, we should request a review unless it went badly for some reason. Rules to keep in mind:

• The client has to have spent at least $10k to date
• It can’t be a client we have used before (Either the same individual, or the same client firm from a prior review).
• We can’t be reviewed by any individual who has a direct connection to Cantilever. For this reason we have left off Handi-Lift, but D2S is probably OK (Our direct client there is not family).

We keep track of who we have asked for a clutch review from in the ‣.

How to Ask for a Clutch Review

• Email the client to ask them if they are willing to submit a review, or speak with them in person.
• After approval, Log in to Clutch. If you have not been invited, ask @Ty Fujimura.
• Click the user menu and click "References".
• Click "Submit Reference".
• Fill out the fields appropriately.
• Click Submit.
• Normally, after the client is interviewed, Clutch will tell us there is a new review.