Project Manager [Updated Format]

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This is a new version of the PM JD which I am doing to try a style from a good book I recently read. We will discuss in the future whether this style is better than the other one.

Mission

To deliver Cantilever’s projects on time, on budget, and on spec.

Overview

The Project Manager is responsible for ensuring that their projects are proceeding according to Cantilever’s methodology and are meeting the clients timelines, budgets, and requirements.

PMs work with an internal Strategist as well as a creative team. The Strategist is in charge of outlining what problems we should be solving, why, and by when. The team is responsible for solving those problems. The PM pulls the strings to ensure that this is happening effectively and efficiently, and must be swift to make changes when not.

The PM is not the "Directly Responsible Individual" for their projects, but has lots of accountability vested in them by the Strategist. DRIs are completely reliant on PMs to handle the pragmatic, day-to-day side of getting a project completed.

That said, a PM here is not a pencil-pusher or a coordinator. They must have a perspective on the work itself. They must know good from bad, and root out the bad ardently.

Outcomes

  • Achieve a minimum 50% average profit margin each quarter across all projects led.
    • This means that if we take in $1 in project fees from the client we should be spending at most $0.50 on labor and vendors.
  • Deliver at least 90% of projects on time each year, disregarding delays due to clients.
  • Achieve 50% client retention for new clients’ first projects.
    • This means that the client comes back for a second project after the first.
    • Maintenance work is considered "coming back".

Key Competencies

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Note our global values here:

These are a specific lens on those values, for this particular role.

  • Passion for Digital Hospitality
  • Empathy for users, clients, and peers
  • The ability to understand our projects and how they work
  • Flexibility to deal with different toolkits, circumstances, client styles, and project types
  • A collaborative and inspiring attitude helping others to get things done
  • An eye for quality and high standards, and the courage to identify when work does not meet our standards
  • Vigilance to avoid mistakes and miscommunications
  • Reliability and follow-through on commitments and agreements

Key Responsibilities

Diagnostics

Cantilever uses a project onboarding methodology called a Diagnostic. This is a paid mini-project in which we seek to absorb the project requirements fully and to craft a detailed, rock-solid plan.

  • When chosen for a project, consult with the diagnostic team to provide reliable perspective and insight about the plans being proposed
  • Coordinate for the team to write accurate project estimates. Review existing estimates and timelines critically and provide feedback. Solicit insight from designers and developers and synthesize that into thoughts for the strategist.

Project Management

  • Manage critical and intense projects according to our methodology. Be a dependable, insightful, proactive PM.
    • Follow and absorb all internal and external communication. Provide clear, actionable instructions for designers and developers based on client feedback and requests. Be the expert on our status and plan for the project.
    • Understand and absorb the strategist’s analysis of project problems and challenges. Translate somewhat fuzzy input into clear action items for all parties involved. Follow up and make sure things get done.
    • Ensure that project documentation is maintained accurately. Absorb it fully.
    • Maintain an appropriate staffing plan for the project, taking into account other existing commitments and potential new work. Work with the Head of Production and other project managers to ensure that your projects have a staffing plan that is realistic and fits in with the organization’s general direction.
    • Maintain a clear, consistent line of communication with clients, including weekly updates, status meetings, and so on. Ensure that all meetings have clear notes, action items, transcript, etc.
    • Manage legal paperwork and invoices related to projects in a timely and accurate fashion
    • Solicit reviews from satisfied clients

Recommended Training, Education & Certifications

  • Project Management Professional (PMP)
  • Project Management Institute Agile Certified Professional (PMI-ACP)
  • Certified ScrumMaster (CSM)
  • How to Build Websites, by CODEcademy
  • Workplaceless (Certified in Remote Work) by Workplaceless
  • Certified in Distributed management by Remote-How

Career Ladder Notes

This person should be at least in the ⭐️ tier of each item on the PM career ladder to hold this JD.